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Hotels Guest Portal & Self-Check-in
Enhancing Guest Experience with Seamless Access, Convenience, and Contactless Check-in Solutions
Hotels Guest Portal & Self-Check-in
The Guest Portal & Self-Check-in solution, developed by ALIA ICT, is designed to offer an innovative, contactless, and user-friendly experience for guests. This solution enhances the overall guest journey by streamlining the check-in process and providing guests with full control over their stay, from arrival to check-out. The system integrates seamlessly with Nazeel hotel’s Property Management System (PMS) and Booking Engine, offering a smooth, secure, and efficient guest experience.
Key Features of the Guest Portal & Self-Check-in:
Seamless Self-Check-in
Guests can check in on their own via their smartphones, tablets, or kiosks, eliminating the need for direct interaction at the front desk.
Nafath's Real-Time Identity Verification
Secure access to hotel using Saudi national system for verifying guest identity online using digital identity, ensuring the reliability and security of operations.
Keyless Entry
After check-in, guests receive a digital key or access code via their mobile device, enabling them to access their rooms without visiting the front desk.
Real-Time Updates
Guests can check their booking details, room availability, and reservations directly from the portal, ensuring transparency and up-to-date information.
Branding & Customization
The guest portal can be fully customized to reflect your hotel’s brand identity, including logo, colors, and personalized messaging.
English and Arabic Language Support
Offer a localized experience, making it easier for international guests to navigate the portal and check in.
Pre-Arrival Messaging
Send automated messages to guests before their arrival with important information, such as check-in instructions, hotel amenities, and local attractions.
Real-Time Notifications
Keep guests informed with real-time updates about their check-in status, room availability, or any special requests they have made.
Service Requests
After check-in, guests can make requests for services like housekeeping, room service, or amenities directly from the portal.
View Bill & Checkout
Guests can view their bill, check out, and pay any remaining balance via the portal, all from the convenience of their device.
Nazeel PMS Integration
The Guest Portal & Self-Check-in system seamlessly integrates with Nazeel Management System (PMS), ensuring that all guest data, reservations, and payments are automatically updated across the hotel’s operations.
Booking Engine Sync
Sync guest details, booking preferences, and payment information between the booking engine, guest portal, and hotel management system for a consistent, smooth experience.
Data Protection
All guest data is securely stored and transmitted using encryption technology, ensuring that personal and payment information is protected.
Secure Access Control
Only verified guests can access their booking information, room keys, and payment details, ensuring privacy and security.
Operational Reports
Track key performance metrics such as check-in time, guest wait times, and feedback to optimize hotel operations.
With the Guest Portal & Self-Check-in solution by ALIA ICT, your hotel can elevate the guest experience, streamline operations, and enhance both convenience and safety. Empower your guests to take control of their stay while improving your operational efficiency.
Let us help you create a seamless, modern, and secure experience for your guests—right from the moment they book their stay to their check-out. Contact us today to get started.