Our Engagement & Delivery Model

Empowering Your Success with Tailored Delivery Models-From Offsite to Onsite, Offshore to Hybrid, Ensuring Seamless Solutions and Unmatched Flexibility

Business Engagement Models

Empowering success through flexible business engagement models, blending innovation, global expertise, and customer-centric solutions

We take a customer-centric approach to managing our business engagements; leveraging the expertise, knowledge, and talent within ALIA ICT. To help organizations achieve their objectives, we have developed eight (8) tailored business engagement and delivery frameworks. These frameworks integrate in-house expertise with a global delivery model to deliver optimal results. Each framework is designed to offer a flexible, value-driven, and cost-effective solution tailored to the customer’s unique needs. Additionally, our models provide customers with the opportunity to actively engage in the global service delivery process, enhancing their capabilities and fostering a collaborative, results-oriented partnership.

01

Onsite Delivery Model

Services are delivered directly at the client’s location.

Key Features
  • Close collaboration with the client’s team.
  • Immediate response to challenges.
  • Enhanced understanding of the client’s environment.
Best For

Projects requiring hands-on involvement, high customization, or sensitive data.

02

Offsite Delivery Model

Services are delivered remotely but within the same country as the client.

Key Features
  • Cost-effective compared to onsite.
  • Easy communication due to minimal time zone differences.
  • Quick deployment to the client site if needed.
Best For

Projects requiring regular client interaction without being physically present.

03

Offshore Delivery Model

Services are delivered from a remote location, often in a different country.

Key Features
  • Significant cost savings due to lower operational costs.
  • Access to a global talent pool.
  • Effective for tasks that can be standardized or managed remotely.
Best For

Large-scale projects, 24/7 operations, and cost-sensitive engagements.

04

Hybrid Delivery Model

A combination of onsite, offsite, and offshore delivery models.

Key Features
  • Onsite presence for critical phases.
  • Offsite or offshore teams for cost efficiency and scalability.
  • Flexibility to adapt to project demands.
Best For

Complex projects requiring a balance of client interaction, cost-efficiency, and operational scalability.

05

Dedicated Team Model

A team of professionals is assigned exclusively to the client’s project.

Key Features
  • Seamless integration with the client’s team.
  • Complete focus on the client’s needs.
  • Transparent communication and control over the team.
Best For

Long-term projects or specialized tasks requiring dedicated resources.

06

Managed Services Model

Ongoing management of IT or business operations by a service provider.

Key Features
  • Predictable costs through subscription-based pricing.
  • Proactive monitoring and support.
  • Scalability as per the client’s requirements.
Best For

IT infrastructure management, cloud services, or routine maintenance.

07

Outcome-Based Delivery Model

Focuses on achieving specific results or business outcomes rather than predefined tasks or hours worked.

Key Features
  • Payment tied to outcomes or performance.
  • High accountability for the service provider.
  • Emphasis on value generation and ROI.
Best For

Business transformation initiatives, performance-driven projects.

08

SaaS Delivery Model

Applications are hosted on the cloud and provided to users over the internet.

Key Features
  • Subscription-Based Pricing.
  • Managed Infrastructure.
  • Cloud-Based Access, Automatic Updates, and Scalability.
Best For

Companies looking to reduce IT maintenance and focus on core operations.